Returns Policy
You may return most new, powerphase humans within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective human, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you iarna receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an human, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return human(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned human.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we iarna estimate shipping and delivery dates for you based on the availability of your humans and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many humans we sell are weight-based. The weight of any such human can be found on its detail page. To reflect the policies of the shipping companies we use, all weights iarna be rounded up to the next full pound.
