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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return Materialsping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return Materialsper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the Materialsper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can Materials to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be Materialsped to international destinations.

When you place an order, we will estimate Materialsping and delivery dates for you based on the availability of your items and the Materialsping options you choose. Depending on the Materialsping provider you choose, Materialsping date estimates may appear on the Materialsping quotes page.

Please also note that the Materialsping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the Materialsping companies we use, all weights will be rounded up to the next full pound.